I said that WotC had demonstrated neither the sensitivity or the trustworthiness needed to qualify them as sole arbiters of decency and good taste. I recommended third-party administration of the hateful conduct policy, and that they remove their right to de-licence anyone without notice in favour of such measures being universally on a 30-day basis with the option for the publisher to remove the offending content from their work.
To the question of what WotC could do to win back my trust I made it clear that the attempt to de-authorise the existing OGLs must be removed, as this was the foundation of their breach of trust.
I described their VTT policy as far too vague and that its premise of requiring VTTs to not provide a better experience than face-to-face play was a flawed one. I also stated that, so long as this policy remained separate from the OGL and subject to change, it was impossible for anyone to rely upon it as a basis for their business decisions, saying that they needed to set the policy in stone and integrate it into the OGL. I also suggested that, in order to avoid the appearance of being anti-competitive, they should include in this policy a commitment that they would apply it to their own VTT tools.
As my closing comment, I said that it would take a great deal of work for them to restore my trust to the point that I would consider spending money with them again.