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Community
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Has Wizards Screwed up again
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<blockquote data-quote="Dire Bare" data-source="post: 9340582" data-attributes="member: 18182"><p>As of May 9 . . . but your video was posted on May 7.</p><p></p><p>After this discussion and your posting . . . I believe you. However, did WotC respond? Sometimes it can take a few days for any company to get back to you to resolve an issue.</p><p></p><p>Your intent isn't to present click-bait . . . I believe you . . . but your video title screen was click-bait and your content on May 7 was jumping the gun. A reasonable person would, 1) wait for the entire release day to pass before taking action, and 2) contact customer support and wait a reasonable time period for a response.</p><p></p><p>I understand, as [USER=6801845]@Oofta[/USER] pointed out above, that many content-creators feel pressured to use click-bait just to maintain an audience and there is pressure to post NOW rather than wait a bit, but . . . . it's a scourge of current day social media that many of us are growing tired of. Not your fault, blame it on the algorithm, but it is what it is.</p><p></p><p>EDIT: I bit the bullet and watched a few minutes from some of your videos on this topic. WotC definitely screwed up and their customer service is gaslighting you, although perhaps (hopefully) not intentionally. However, you characterize this as a "breach of contract" and a "rescinding of an offer" . . . when it is more likely simply a screw-up caused by DDB's switch to the new marketplace website. If this were happening to me . . . I would share those screenshots with customer service and make it very clear that you did in fact order the bundle correctly and due early access . . . and perhaps you did, I didn't finish your videos due to the overly negative tone.</p></blockquote><p></p>
[QUOTE="Dire Bare, post: 9340582, member: 18182"] As of May 9 . . . but your video was posted on May 7. After this discussion and your posting . . . I believe you. However, did WotC respond? Sometimes it can take a few days for any company to get back to you to resolve an issue. Your intent isn't to present click-bait . . . I believe you . . . but your video title screen was click-bait and your content on May 7 was jumping the gun. A reasonable person would, 1) wait for the entire release day to pass before taking action, and 2) contact customer support and wait a reasonable time period for a response. I understand, as [USER=6801845]@Oofta[/USER] pointed out above, that many content-creators feel pressured to use click-bait just to maintain an audience and there is pressure to post NOW rather than wait a bit, but . . . . it's a scourge of current day social media that many of us are growing tired of. Not your fault, blame it on the algorithm, but it is what it is. EDIT: I bit the bullet and watched a few minutes from some of your videos on this topic. WotC definitely screwed up and their customer service is gaslighting you, although perhaps (hopefully) not intentionally. However, you characterize this as a "breach of contract" and a "rescinding of an offer" . . . when it is more likely simply a screw-up caused by DDB's switch to the new marketplace website. If this were happening to me . . . I would share those screenshots with customer service and make it very clear that you did in fact order the bundle correctly and due early access . . . and perhaps you did, I didn't finish your videos due to the overly negative tone. [/QUOTE]
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